Celestine Secrets offers a 30 day returns policy on all items. Items must be returned in their original condition and must be unopened or unused. For hygiene/health & safety reasons we cannot refund any item which has been opened or used.
Unopened, unused item/s these can be returned within the 30 day period for a full refund of the cost of the returned item/s. The cost of the original delivery is not refundable.
If the item/s are being returned due to no fault of Celestine Secrets, then the cost of returning these items must be paid by the buyer. If a complete order is returned we reserve the right to deduct the cost of the original delivery from the refunded amount.
Returning damaged or incorrectly supplied goods.
In the unlikely event any of your goods are damaged, faulty, missing from your order or the wrong items has been supplied. Please notify us within 2 working days after delivery or collection.
If you wish to report damaged or faulty goods please contact us clearly detailing the problem, date of order and invoice number. We will then advise on the the best procedure which may vary case by case. If it is determined that a product is faulty, incorrect or missing from an order and this is the fault of the seller, then a replacement item will be sent at full cost to the seller or a full refund will be granted.
You have the right to cancel your order within seven working days after the day goods are received. If you wish to cancel your order please contact us clearly detailing your requirements and proving the order/invoice number.